Terms and Conditions

Asgard Maintenance

1. Warranty

All work completed by Asgard Maintenance (“we,” “us,” or “our”) is covered by a 12-month warranty as standard.

2. This warranty excludes standard wear and tear, accidental damage, and misuse.

2. Payment Terms

Payment is due upon receipt of the invoice unless otherwise agreed in writing.
Business clients may have a 30-day payment period, subject to prior agreement.
Late payments will incur a 2% daily interest charge.
A deposit is required for any works valued at £1,000 and over, unless otherwise specified.
Invoices must be paid promptly upon job completion.
Invoice payments must not be delayed for quality-control issues beyond 5 days.
If there is an issue with the work or any materials, only the disputed portion of the invoice may be withheld, not the full amount.

For larger works, Asgard Maintenance may request an interim payment, even if this was not verbally mentioned prior to quote acceptance, unless a tiered payment system has been agreed upon for more extensive projects.

3. Recal (Revisit) Policy

Clients have a 3-day recal period after job completion to raise any concerns or request minor adjustments.

4. Workplace Conduct

Asgard Maintenance reserves the right to refuse or discontinue work in any property where our staff are subjected to verbal or physical mistreatment.
Clients must ensure a safe and accessible working environment, free from hazards that could pose risks to our staff.
Any health and safety concerns raised by Asgard Maintenance must be addressed before work commences.

The client is responsible for informing our team of any potential hazards prior to the start of work.

5. Materials and Surcharges

All materials used by Asgard Maintenance will comply with UK regulatory standards and be of mid-range quality unless otherwise specified.
We reserve the right to refuse client-supplied materials that do not meet our standards or that we are unfamiliar with.
A 20% surcharge will be applied to all materials we supply, covering handling, delivery, and management costs.
Any additional materials required beyond the initial estimate will be charged accordingly, with client approval.
All leftover materials supplied by Asgard Maintenance remain our property unless otherwise agreed.

6. Site Facilities

Our team has the right to use on-site bathroom and water facilities while working, unless otherwise specified.
Clients must ensure electricity and water supply are available for the duration of the work, as these are essential for completing the job.
Secure storage for tools and materials should be provided where possible to ensure uninterrupted work.

7. Project Delays and Cancellations

Asgard Maintenance is not liable for delays caused by unforeseen circumstances, including but not limited to extreme weather, supply chain disruptions, or third-party contractor delays.
Cancellations made within 48 hours of the agreed start date may be subject to a cancellation fee.

If work is halted due to issues beyond our control, including access restrictions or lack of payment, rescheduling fees may apply.

8. Timeline

Any timeline provided during the quote process or upon project approval is a general estimate and should not be considered a guaranteed completion date.

2. Projects may take longer than anticipated due to unforeseen circumstances. While we strive to complete work promptly, Asgard Maintenance is not responsible for hotel costs, financial losses, or inconvenience caused by delays.

9. Liability and Insurance

Asgard Maintenance holds public liability insurance; however, we are not responsible for pre-existing damage or structural issues uncovered during the course of our work.
Any changes to the agreed scope of work must be documented and may result in additional charges.

3. We are not liable for accidental damage to personal property that has not been moved or adequately protected by the client.

10. Waste Disposal

We will remove all job-related waste unless otherwise agreed. However, the removal of large waste items (e.g., old furniture or excessive debris) is the client’s responsibility unless included in the contract.

2. Hazardous waste disposal is not included in standard services and must be arranged separately.

11. Access and Working Hours

The client must provide reasonable access to the property during agreed working hours.
If access is restricted and causes delays, additional charges may apply.
Standard working hours are Monday to Friday, 8 AM – 5 PM, unless otherwise agreed.

12. Use of Third-Party Contractors and Subcontractors

Asgard Maintenance may use third-party contractors or subcontractors to carry out certain aspects of the work.
All third-party contractors and subcontractors working under Asgard Maintenance will be covered by our insurance.
Asgard Maintenance will handle all communications with third-party contractors to ensure smooth project execution and quality control.
While we take reasonable steps to prevent issues, we are not responsible for delays or problems caused by third-party contractors; however, we will strive to resolve them efficiently.

13. Data Protection

Asgard Maintenance complies with UK data protection laws, ensuring that all client information is handled securely and confidentially.
Personal data will only be used for business and communication purposes and will not be shared with third parties without consent, except when required to complete contracted work.
Clients have the right to request access, correction, or deletion of their personal data in accordance with GDPR regulations.

14. Equal Rights and Fair Pay

Asgard Maintenance is committed to equal rights and fair treatment of all staff, contractors, and outsourced customer service representatives.
All workers are paid fair wages in line with industry standards and applicable employment laws.
Discrimination, harassment, or unfair treatment within our workforce or subcontractor network is not tolerated.
We ensure that all third-party customer service staff and subcontractors are treated with respect and fairness, maintaining a professional and inclusive work environment.

Acceptance of Terms

By engaging our services, you acknowledge that you have read and agree to these Terms and Conditions as part of the contractual agreement between you and Asgard Maintenance.